Any questions relating to The Grid’ handling of personal information should be directed to our Privacy Officer.
The Grid’ websites (collectively the “Website”) are used by individuals (“users”) who are interested in obtaining Marketing support and assistance. As a result, The Grid makes the personal information provided by user’s available institutions in order to assist users in obtaining marketing support and assistance.
The Grid is required to collect and use personal information in order to provide its services, to administer and process customer surveys, special promotions and other marketing activities, as well as other internal administrative functions. As a result, personal information can be collected when you use our website. This can include your name, address, telephone number, email address and postal code.
Your IP address, your computer’s operating system, the browser type and language are automatically collected each time you use the Website. Moreover, the identity of the website you came from will also be collected, as will your web request and the date and time of your visit and the site pages visited. Other information such as your name, address, and e-mail address (“contact information”) is collected in order to allow us to administer the Website, to identify and contact users and in order to conduct Website maintenance. For audit and other internal and administrative purposes The Grid may also keep a record of all information you contribute to the Website.
Limits for Collecting, Using, Disclosing and Retaining Personal Information
The Grid, unless required or permitted by law, does not collect, use or disclose personal information, except when it has obtained consent.
In all cases, The Grid limits the amount and type of information collected to that which is necessary to meet the purposes described above. The Grid undertakes to keep all personal information it collects strictly confidential. The Grid will only retain personal information for the duration of its intended use or as otherwise required by law. Thereafter, all personal information that does not have a specific purpose or that no longer fulfills its intended purpose will be destroyed in a secure fashion.
Safeguarding Personal Information
The Grid respects individual’s privacy and will protect that privacy as vigorously as possible. The Grid stores personal information in electronic and physical files that are secure and to which access is restricted.
Accuracy of Personal Information
The Grid also makes every effort to keep all personal information it holds, including contact information and financial information, accurate, complete, and current. The Grid will update any changes to personal information when received from you through the Website. If The Grid holds personal information about an individual which can be established by the individual to be inaccurate, The Grid will take reasonable steps to correct it.
If The Grid requires personal information for a new purpose, it will seek consent for such new use.
Access to Personal Information
You have the ability to access all your personal information on the Website at any time. If you have any questions regarding the personal information held by The Grid, you should, in writing, contact The Grid’ Privacy Officer. The Grid will respond to any written requests within 30 days of receiving written notice. The Grid will keep records of enquiries and/or objections and will document their resolution. The Grid will conduct all investigations in a timely, fair and impartial manner.